SHIPPING POLICY

Last updated: September 27, 2022

At Global Mix, we work to make your shopping experience simple and reliable, from checkout to delivery. We ship to selected countries and regions worldwide.

ORDER PROCESSING

Orders typically require 1–3 business days to be processed before shipment.

Processing times may be longer during holidays, promotional periods, product launches, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

SHIPPING & DELIVERY TIMES

Because Global Mix serves customers internationally, delivery times vary depending on the product, destination, fulfillment location, shipping method, carrier, and customs processing.

Estimated delivery times are displayed at checkout or on the applicable product page whenever available.

As a general guideline, international orders may take approximately 7–20 business days after processing to arrive.

Some destinations, products, or shipping methods may have shorter or longer delivery times.

Please note that all delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

MULTIPLE PACKAGES

Some products may be fulfilled from different locations or fulfillment partners.

If your order contains multiple items, they may be shipped separately and arrive in different packages or on different dates.

If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees solely because an order is divided into multiple packages.

SHIPPING COSTS

Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, Global Mix may offer free shipping or promotional shipping rates on eligible products, orders, countries, or regions.

ORDER TRACKING

When tracking is available, you will receive tracking information after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing complete and accurate shipping information at checkout.

Please review your shipping address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at globalmixofficial@gmail.com.

We will try to assist you, but once an order has entered processing or has been shipped, we cannot guarantee that the shipping address can be changed.

Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

DELAYS

Occasionally, shipments may be delayed due to circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather, peak shopping periods, local postal delays, or other logistical events.

If your order is experiencing an unusual delay, please contact us and we will help investigate the shipment.

CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Where duties and import taxes are collected during checkout, this will be indicated as part of your order.

Where these charges are not collected at checkout, additional amounts may be assessed by customs authorities or the carrier upon import or delivery.

Unless otherwise stated at checkout or required by applicable law, the customer is responsible for applicable import charges imposed by their country.

Customs rules and charges vary by destination and may change. Global Mix does not control charges imposed by customs authorities.

LOST, DAMAGED OR MISSING ORDERS

If your tracking shows an unusual delay, your package appears to be lost, or your order arrives damaged, please contact us at globalmixofficial@gmail.com with your order number.

For damaged items, please include clear photos or videos of the product and packaging when possible.

We will review the situation and work with the carrier or fulfillment partner to determine an appropriate resolution in accordance with our policies and applicable consumer protection laws.

DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it, please check the delivery location, household members, neighbors, building reception, and any safe location where the carrier may have left the package.

You may also contact the local carrier using your tracking number.

If you still cannot locate the package, contact us at globalmixofficial@gmail.com and we will assist you in reviewing the shipment.

RETURNS & REFUNDS

Returns and refunds are handled according to our Refund & Return Policy.

Eligible items may be returned within 30 days of receiving the order, subject to the conditions and exceptions described in that policy.

CONTACT US

If you have questions about shipping, delivery, or tracking, please contact:

Global Mix
Email: globalmixofficial@gmail.com