Shipping policy

SHIPPING POLICY

Last updated: September 17, 2026

At Global Mix, we work to make your shopping experience simple and reliable, from checkout to delivery. We ship to selected countries and regions worldwide.

ORDER PROCESSING

Orders begin processing after payment confirmation. Processing times may vary depending on the product, fulfillment location, holidays, promotional periods, or unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

SHIPPING & DELIVERY TIMES

Estimated delivery is generally 7–12 business days after payment confirmation.

Delivery times may vary depending on the product, destination, fulfillment location, carrier, customs processing, and other circumstances outside our reasonable control.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

FREE SHIPPING

Global Mix offers free shipping on orders over US$25.

For orders that do not qualify for free shipping, any applicable shipping cost will be displayed at checkout before the purchase is completed.

MULTIPLE PACKAGES

Some products may arrive in separate packages and on different dates. You will not be charged additional shipping fees solely because an order is divided into multiple packages.

ORDER TRACKING

When tracking is available, you will receive tracking information after your order has shipped. Please allow some time for the carrier's tracking system to update.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error after placing your order, contact us as soon as possible at globalmixofficial@gmail.com.

Once an order has entered processing or has shipped, we cannot guarantee that the shipping address can be changed.

DELAYS

Shipments may occasionally be delayed due to carrier disruptions, customs processing, severe weather, peak shopping periods, local postal delays, or other circumstances outside our reasonable control.

If your order experiences an unusual delay, please contact us and we will help investigate the shipment.

CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Where duties and import taxes are collected during checkout, this will be indicated as part of your order. Where these charges are not collected at checkout, additional amounts may be assessed by customs authorities or the carrier.

Unless otherwise stated at checkout or required by applicable law, the customer is responsible for applicable import charges imposed by their country.

LOST, DAMAGED OR MISSING ORDERS

If your tracking shows an unusual delay, your package appears to be lost, or your order arrives damaged, contact us at globalmixofficial@gmail.com with your order number.

For damaged items, please include clear photos or videos of the product and packaging when possible.

DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it, please check the delivery location, household members, neighbors, building reception, and any safe location where the carrier may have left the package.

You may also contact the local carrier using your tracking number. If you still cannot locate the package, contact Global Mix for assistance.

RETURNS & REFUNDS

Eligible items may be returned within 30 days of receiving the order, subject to the conditions and exceptions described in our Refund & Return Policy.

CONTACT US

For questions about shipping, delivery, or tracking:

Global Mix
Email: globalmixofficial@gmail.com