Privacy policy

Last updated: September 27, 2022

Global Mix operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Global Mix is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when contacting customer support.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our Services or visit our website, and through cookies and similar technologies.
From service providers that enable technology or process personal information on our behalf.
From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing and improving the Services. We use your personal information to provide the Services, process payments, fulfill orders, remember your preferences, send notifications related to your account or purchases, process returns or other transactions, arrange shipping, provide customer support, and improve your shopping experience.

Marketing and advertising. We may use your personal information for marketing and promotional purposes, including sending promotional communications by email or other permitted channels and showing advertisements for products or services based on your interactions with the Services, where permitted by applicable law.

Security and fraud prevention. We may use your personal information to authenticate accounts, provide a secure shopping experience, detect and investigate fraudulent, illegal, unsafe, or malicious activity, and protect our Services, customers, and business.

Communicating with you. We use personal information to respond to questions, provide customer support, communicate about orders, and maintain our relationship with you.

Legal reasons. We may use personal information to comply with applicable laws, respond to valid legal processes or governmental requests, resolve disputes, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

Shopify, vendors, suppliers, fulfillment partners, shipping providers, payment processors, customer support providers, analytics providers, cloud service providers, and other parties that perform services on our behalf.
Business and marketing partners that help us provide marketing services and advertising, where permitted by applicable law.
Third parties when you direct us, request us, or consent to the disclosure of certain information.
Affiliates or entities within our corporate group, if applicable.
Parties involved in a business transaction such as a merger, acquisition, restructuring, or sale of assets.
Government agencies, law enforcement, courts, or other parties where disclosure is required or permitted by applicable law.

Depending on where you reside, you may have the right to opt out of certain sharing of personal information for targeted advertising. Where available, you can exercise these choices through the privacy options provided on our website.

Relationship with Shopify

Our store is powered by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve its services.

Information submitted through our store may be transmitted to Shopify and other service providers, including providers located in countries other than the country where you reside.

Shopify may also process certain information independently in connection with its platform and enhanced services. Your rights regarding information processed by Shopify may be subject to Shopify's own privacy practices and applicable law.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the Services, improve performance, prevent fraud, and provide advertising where permitted.

Depending on your location, you may have the ability to manage certain cookie and privacy preferences through the controls provided on our website or through your browser.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not controlled by Global Mix, we encourage you to review that third party's privacy and security policies. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites or platforms.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age at which they may legally consent to the processing of their personal information in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can review the request and take appropriate action as required by applicable law.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining accounts, completing transactions, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Right to Access / Know: You may have the right to request access to personal information we maintain about you.
Right to Delete: You may have the right to request deletion of certain personal information.
Right to Correct: You may have the right to request correction of inaccurate personal information.
Right to Portability: You may have the right to receive a copy of certain personal information in a portable format.
Right to Opt Out: Depending on where you reside, you may have the right to opt out of certain sales, sharing, or processing of personal information for targeted advertising.
Communication Preferences: You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails. You may still receive non-promotional communications relating to your orders, account, or customer service requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

We may need to verify your identity before processing certain requests and may request additional information where permitted or required by law.

European Economic Area and United Kingdom

If you reside in the European Economic Area or United Kingdom, you may have additional rights under applicable data protection laws, including the right to object to certain processing, request restriction of processing, and withdraw consent where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

International Transfers

Because Global Mix operates an online store and uses international service providers, your personal information may be transferred, stored, or processed outside the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

For transfers from the European Economic Area or United Kingdom, this may include recognized transfer mechanisms such as Standard Contractual Clauses or other legally approved safeguards, where applicable.

Complaints

If you have concerns about how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will publish the revised version on this website and update the "Last updated" date where appropriate.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise privacy rights available to you, please contact us at:

Global Mix
Email: globalmixofficial@gmail.com

For purposes of applicable data protection laws, Global Mix is the data controller of your personal information, where applicable.