TRACK YOUR ORDER

TRACK YOUR ORDER

Want to know where your Global Mix order is? We're here to help.

HOW TO TRACK YOUR ORDER

Once your order has been shipped and tracking is available, you will receive a shipping confirmation email containing your tracking information.

Use the tracking link provided in that email to view the latest available updates from the carrier.

TRACKING NOT UPDATED YET?

Don't worry if your tracking information does not appear immediately.

After a shipping confirmation is issued, carriers may require some time to register the package and display the first tracking update.

Please check again later for updated information.

MULTIPLE ITEMS IN YOUR ORDER?

Some products may be fulfilled from different locations or fulfillment partners.

If you ordered multiple items, they may arrive in separate packages and on different dates. In this case, you may receive more than one tracking number.

YOUR ORDER IS TAKING LONGER THAN EXPECTED?

International shipments may occasionally experience delays due to carrier operations, customs processing, severe weather, peak shopping periods, or other circumstances outside our reasonable control.

If your tracking has not updated for an unusually long period or your estimated delivery window has passed, contact us and we will help investigate the shipment.

TRACKING SAYS DELIVERED, BUT YOU CAN'T FIND THE PACKAGE?

If your tracking shows “Delivered” but you cannot locate your package:

  1. Check around the delivery location and any safe places where the carrier may have left the package.
  2. Check with household members, neighbors, reception, or building management.
  3. Contact the local carrier using your tracking number.
  4. If you still cannot locate the package, contact Global Mix for assistance.

NEED HELP?

Contact our customer support team:

Email: globalmixofficial@gmail.com

Please include your order number and the email address used when placing your order so we can assist you faster.

Customer Support Hours:
Monday to Saturday: 9:00 AM – 6:00 PM (BRT — Brasília Time)
Sunday: Closed

We aim to respond within 1–2 business days.