Refund & Return Policy

We want you to feel confident shopping with Global Mix. If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, with tags (if applicable), and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, contact us at globalmixofficial@gmail.com with your order number and the reason for your return.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

If your return is approved, we’ll provide instructions on where and how to return your item. Return shipping costs may depend on the reason for the return and applicable consumer protection laws.

Please note that the return address may be different from the address from which your order was originally shipped. Always use the return instructions provided by our support team.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at globalmixofficial@gmail.com.

Please include your order number and, when possible, photos or videos showing the issue. We’ll review your request and work to make it right. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made products, gift cards, and products that cannot be returned for hygiene or safety reasons once opened or used.

Please contact us before purchasing if you have questions about the return eligibility of a specific product.

Sale & Promotional Items

Unless otherwise stated at the time of purchase, sale and promotional items are subject to the same return conditions described in this policy, except where applicable law provides otherwise.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to request a return for the original item and, once the return is approved, place a new order for the replacement.

European Union Right of Withdrawal

If your order is delivered to a country where a statutory right of withdrawal applies, including eligible purchases within the European Union, you retain the rights provided by applicable consumer protection laws.

For eligible EU distance purchases, consumers generally have the right to withdraw from the purchase within 14 days without providing a reason, subject to applicable exceptions.

This statutory right is separate from and does not reduce any additional rights offered under our 30-day return policy.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, contact us at globalmixofficial@gmail.com.

Contact Us

If you have any questions about returns or refunds, contact us at:

Global Mix
Email: globalmixofficial@gmail.com