FAQ
Find answers about delivery, returns and shopping with Global Mix.
Where does Global Mix ship?
Global Mix ships to selected countries and regions worldwide. Shipping availability for your destination will be shown during checkout.
How long does shipping take?
Estimated delivery is 7–12 business days after payment confirmation. Delivery times may vary depending on the product, destination, carrier, customs processing or circumstances outside our reasonable control.
How much does shipping cost?
Free shipping is available on eligible orders over US$25, subject to destination availability. For orders that do not qualify, any applicable shipping cost is displayed at checkout before you complete your purchase.
How can i track my order?
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has shipped.
Why did i receive only part of my order?
Some products may arrive in separate packages and on different dates. If that happens, you may receive more than one tracking number.
Can i change or cancel my order?
Contact us as soon as possible at globalmixofficial@gmail.com. Once an order has entered processing, changes or cancellations may no longer be possible.
What if i entered the wrong shipping address?
Contact us as soon as possible with your order number and correct address. Once an order has shipped, we may not be able to change the delivery address.
What if my item arrives damaged, defective, or incorrect?
Contact us as soon as possible with your order number and, when possible, clear photos or videos showing the product and issue. Products include a 30-day warranty against manufacturing defects.
What is your return policy?
Eligible items may be returned within 30 days of receiving your order, subject to the eligibility requirements and exceptions in our Refund & Return Policy. Contact us before returning an item for instructions.
Do you offer exchanges?
We do not process direct exchanges. If you need a different item, contact customer support for return instructions and place a new order for the replacement, subject to our Refund & Return Policy.
Will i have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges depending on the destination. Charges not collected at checkout may be assessed by customs authorities or the carrier.
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your country, currency and currently supported payment options.
Is my payment information secure?
Our store is powered by Shopify and uses secure technology to process transactions.
How can i contact Global Mix?
Email: globalmixofficial@gmail.com
Customer Support Hours:
Monday to Saturday: 9:00 AM – 6:00 PM (BRT, UTC−3)
Sunday: Closed
We aim to respond within 1–2 business days.
Read our Shipping Policy and Refund & Return Policy for full conditions, or track your order.